FREQUENTLY ASKED QUESTIONS
Enforma’s mission is connection - to connect the people that need wellness to those that provide it. We value educating and providing resources to our community so that people that are seeking wellness have the resources to find it. We value the experiences that are embodied through healing and wellness.
Enforma believes that practitioners need easy to use business tools giving them more time to focus on their gifts and enhancing their clients experiences and life. We are dedicated to fostering a supportive environment for our community members, and creating a place for business growth and development.
Enforma is a booking app for wellness activities , available in both the App Store and Google Play store. We are dedicated to introducing our Enforma Community to the amazing benefits of the rich world of wellness activities.
Launched in 2021 by Errin Leach and Alicia Falango. Enforma gives people the tools to find and book an assortment of different wellness activities. Through our user-friendly website and app, we aim to create a welcoming and inclusive community that encourages individuals to explore and adopt healthier lifestyles. We cover all modalities, making sure that there is something for everyone.
While Enforma started as a website and evolved into an app, we are also expanding offline in various ways to bring wellness into people’s busy lives. This includes bespoke wellness planning and retreats and be on the lookout for wellness facilities in the future.
As we continue to evolve and adapt to the changing landscape of wellness, we remain committed to our mission to be a trusted source of guidance and support, dedicated to giving people the tools to incorporate wellness into their lives.
enforma - who we are
LEARN MORE ABOUT ENFORMA
Enforma released worldwide updates to its Terms of Service and Privacy Policy in 2026, which we encourage you to review in full. These updates are designed to provide more details and make them easier to read. Your continued use of our Services confirms your agreement to these updated terms.
We prioritize user privacy and data security, emphasizing transparency and ethical practices in all our operations. Our commitment to maintaining the confidentiality of each user's personal information enables them to explore and engage with Wellness World with peace of mind.
Please be advised that we have received reports of fraudulent emails, which appear to come from Enforma Sayulita, Enforma Mexico and Enforma Wellness, but are actually generated by malicious actors seeking to gather personal information.
These phishing scams are requesting individuals to click on an attachment that is fraudulently disguised as an invoice and/or asking to call a fake phone number.
All communications from Enforma will have addresses that end in @enformawellness.com.
2026 Enforma Terms of Service and Privacy Policy Updates
a warning about phishing scams
what locations do you serve?
Sayulita and San Miguel de Allende, with more areas coming soon!! Be on the lookout for Tulum, Baja, and Puerto Escondido!!
billing & subscriptions
billing & subscriptions
- Click the hamburger icon in the top right corner
- Choose Profile/Location Settings
- Switch to Business or Practitioner, then choose Individual or Business
- Add your services (please note you only have to add one to get started. More can be added later)
- Choose your subscription level and subscribe through your app store
- Add your bank details to receive payments from classes/events booked through the app
What is the difference between a client and a practitioner/business?
- A practitioner or business profile is for anyone who wants to list their services such as massage therapists, yoga instructors, breathworkers, sound healers, etc (practitioners) or holistic studios, beauty spas, gyms, etc (businesses).
- A client profile is for anyone who is looking for wellness services.
What is the difference between an individual practitioner and a business membership?
- An individual practitioner is for individuals such as yoga instructors, coaches, traveling masseuses etc or are providing services independently.
- A business will have a location and employees, such as a studio, spa or gym where you can manage multiple instructors and multiple classes.
- You have to cancel through your Apple or Google Play subscription portals
- When you book a class, you will be asked to enter your credit card information and the payment will be processed through Stripe, a secure payment processing platform.
How do I receive payment for users booking my classes/events?
- Upon creating your account you will be asked for your bank details. They will be entered securely through Stripe, a payment processing platform, who will distribute the funds into your account once they are received from the client.
- Click here for an instructional video on how to create your Stripe account.
- Yes, you will receive a full refund less the booking fee if you cancel your class or appointment up to 24 hours in advance. If you cancel within 24 hours of the class you will not be eligible for a refund.
Using the Enforma App
Using the Enforma App
There are two ways to log in to your EnForma account. We offer the following:
- Phone Number and OTP (one-time password) texted to your device.
- Email and OTP (one-time password) emailed to your device
- Yes, but you need to make sure that when you create the account, you choose to sign up using the businesses email address so that the person/s you want to manage the account can access the OTP via email.
How to use Enforma on more than one device
- Can I use EnForma on my phone AND my tablet?
- You can absolutely access your EnForma account across your phone and tablet. We do not have a website application as of yet.
How to update the Enforma app
- Be sure you have access to all the newest EnForma Mexico content by keeping your app up-to-date. If there are any new updates you will be prompted to do so whenever you open the app.
- Click on the hamburger menu at the top right of the screen
- Click on Profile/Location settings.
- Click on the hamburger menu at the top right of the screen
- Click on Profile/Location settings.
- After you sign up for a business or individual subscription with EnForma, you will be able to list your services when signing up in your profile. You can edit, add or delete these services at any time by clicking on the hamburger menu at the top right of the screen and clicking on profile.
- Click on the hamburger menu at the top right corner
- Click on profile
- Click on the pencil icon in the profile photo.
- Click on the hamburger menu on the top right corner
- Click on profile
- Click on the pencil icon to the right of Our Services.
- Make sure you are in your practitioner/business profile (see above)
- Go to the home screen
- Click on create an event
- Make sure you are in your practitioner/business profile (see above)
- First option is to go to the calendar icon at the bottom of the screen.
- Choose from the list of classes and events and click on the pencil icon to the right and make the necessary changes. Then click update.
- Second option is to select the classes icon on the bottom of the screen.
- Choose from the list of classes and events and click on the pencil icon to the right and make the necessary changes. Then click update.
- Third option is to go to the home screen where you will see a list of your upcoming classes.
- Choose from the list of classes and events and click on the pencil icon to the right and make the necessary changes. Then click update.
- NO. When you create the event, under the location you will check the box next to Reoccurs, select the days it reoccurs and then select how long it reoccurs for.
- In your business profile, click on instructor on the bottom left of the screen, scroll to the bottom and click on add an instructor.
- On the home screen, click on the ‘Book a Class’ button, search the date you are looking for, find the class you are looking for and click the plus sign. Then click the Book a Class button, Enter your name and no. of participants, and Book Now. Click Pay and enter your credit card details.
- Or go directly to the calendar and repeat steps starting with searching the date.
- On the home screen, find and click on the category you are looking for. Select the practitioner/business and then click o the 'Book a Service' button. Search for the service you are looking for ad click the plus button. Then type your reservation name, select a date and time slot and then select 'Book Now'. Click Pay and enter your credit card details.
- On the home screen, under your upcoming classes, choose the class/service you wish to cancel.
- Click on 'Booked' and then choose cancel.
- Click on message at the bottom left of the screen, select the practitioner and send your message.
- Search through the list of practitioners or businesses, find the practitioner/business you want to message and click on the message icon (speech bubble) next to Learn more.
- Click on a class, scroll to the bottom, click on view studio/practitioner profile, then click on message button.
FOR OTHER QUESTIONS OR
FURTHER HELP REQUIRED
PLEASE EMAIL SUPPORT@ENFORMAWELLNESS.COM
OR CALL +52 415-177-1287
I started my San Miguel de Allende vacation perfectly-with a massage from Brenda at Lakshmi Massage. Tired and sore from traveling, Brenda helped my body and mind recalibrate and I felt ready to enjoy the days ahead. Brenda was skilled and applied the right amount of pressure during the massage. She also used stretching to help release tension. I highly recommend her!
Pamela - read on Google
Love the app! It's incredibly easy to use and beautifully designed. I especially appreciate the 'About Me' section for each instructor/service, which adds a personal touch and helps you make more informed choices. I'll definitely be using this app on my next visit!
Nat - read on Google
As an avid traveler and wellness seeker, it’s so convenient to have an app I can use to find all of the services and offerings in an area! Enforma is an amazing tool for the wellness communities in Mexico!
Kaycee - read on Google
EnForma is your one-stop-shop to help you navigate the abundance of holistic wellness offerings in Sayulita. I highly recommend EnForma!
Jessica - read on Google
Enforma offers a smooth and cohesive guide to all things wellness related in Sayulita. It's the ultimate source for what to do and who to work with while in town.
Ashleigh - read on Google
I really adore being able to connect with local providers and practitioners in their own spaces or have them come to me while I travel, instead of being dependent on seeing someone through a hotel. This app really leads you to those folks .
Dawn - read on Google
A great service to find the best fitness options. Made with care and integrity, by adorable human beings. Thank you!
Paraiso Yoga - read on Google
EnForma created a wonderful personalized experience for me and my friends on Sayulita. They listened to what we were looking for and provided wonderful practitioners to work with us. They also scheduled it all so we didn't have to! If you are looking for other things to do they have a great calendar on their website that keeps you updated on everything interesting to do in town. They're really a wonderful service and the people are so warm and friendly. I couldn't have been happier with them.
Eve - read on Google
This app is super easy and helpful! I found the owners also readily available for help. I feel they really want to assist local businesses to succeed! What a great idea!!!
Andrea - read on Google
Great Communication, they care about their product, you can tell they love what they do.
They helped me get my business on their App as I was struggling. Give them a go they have a lot of heart.
Graziella - read on Google
Such an amazing sound healing experience. Highly recommend!! Was easily one of our favorite things we did on our trip.
Stefini - read on Google
